FAQs

  • What are the soap bars made out of?

Our soap is made out of a vegetable glycerin soap base. Our soaps are guaranteed to be cruelty-free, paraben-free, and fully vegan. For a full list of ingredients, please check the listing of the soap you are interested in.

  • Why does my soap have some crystals/dew?
Crystallization and dew in soap does not mean that anything is wrong with your bar of soap or that it is defective. Glycerin attracts moisture out of the air and onto the soap, causing the top layer of the soap to appear to have some dew or crystals. To make the dew or crystals disappear, simply rinse the soap and leave to dry. Store any unopened soap bars in dark dry places, until ready for use.
  • Do you offer custom orders?

Yes! We offer custom orders on orders with 10 or more units. We offer various of scents and molds. To learn more or place your order, please email us at miscbymacy@gmail.com or message us at 401-400-1582. Depending on complexity of order, processing time is approximately 1-2 weeks.

  • What if my soap is delivered damaged?
We carefully package all our orders to prevent any damages during transit, but sometimes accidents do occur. We do offer replacements for items damaged during shipping if the item is returned in its original unopened state and if the replacement process is started within 3 days after delivery. Please make sure to inspect your items as soon as you receive them and refer to our return policy to initiate your exchange.
  • Tracking says my order has been delivered, but I haven't received it. Where is my package?
If your package has been marked as delivered and you have not received it, please check all areas where the package could have been placed for safety. Please do not forget to check with your family members, roommates, neighbors, and/or building management to see if your package was accidentally picked up by someone else. If there is still no sign of the package, immediately contact your post office and ask if they have any additional information about the delivery.  
  • Can I exchange my soap for a different scent?

Sorry, we do not exchange soap bars for different ones at this time. All replacements will be for the same item being returned.